Privacy Policy.
Last Updated: October 23, 2026
Excel Plumbing Inc. (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use our plumbing services.
By interacting with us, you agree to the practices described below.
1. Information We Collect
a. Personal Information
We may collect information that you voluntarily provide, including:
- Name
- Phone number
- Email address
- Service address
- Details about your plumbing issue or project
- Photos or files uploaded through forms
- Payment or billing information for paid services
b. Automatically Collected Information
When you access our website, we may automatically collect:
- IP address
- Browser type and device information
- Pages visited and usage data
- Cookies or similar tracking technologies
2. How We Use Your Information
a. Personal Information
We use your information to:
- Respond to service requests
- Schedule appointments and provide service updates
- Communicate via phone, email, or SMS
- Process invoices and payments
- Improve website performance and customer experience
- Maintain internal service records
- Comply with legal and regulatory requirements
3. SMS & A2P Messaging Compliance
Excel Plumbing Inc. sends text messages only to people who opt in. Every request form on this website has two optional checkboxes, both unticked by default:
- Visit texts: “Text me about my visit: I agree to receive appointment confirmations, reminders and service updates by text from Excel Plumbing Inc at the number provided. Up to 10 msgs/month. Msg & data rates may apply. Reply HELP for help, STOP to opt out.”
- Offers: “Text me occasional offers: I agree to receive marketing and promotional texts from Excel Plumbing Inc at the number provided. Up to 10 msgs/month. Msg & data rates may apply. Reply HELP for help, STOP to opt out.”
Checking a box is your consent to that type of text only. Giving us your phone number without checking a box is not consent to text messages; we use it to call you about your request. Consent to receive text messages is not a condition of purchasing any service.
- Message Frequency: Up to 10 messages per month
- Message & Data Rates: May apply
- Opt-Out: Reply STOP to any message to opt out
- Help: Reply HELP to any message for help
- No Purchase Required: You may receive services without opting in to SMS
- Age Requirement: You must be 18 or older to opt in to text messages
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from all information sharing described in this policy, including Section 5, and will not be shared with any third party.
4. Cookies & Tracking Technologies
We may use cookies and analytics tools to:
- Enhance website performance
- Improve user experience
- Understand how visitors interact with our site
You may disable cookies in your browser settings, though some website features may not function properly.
5. Information Sharing & Disclosure
Excel Plumbing does not sell personal information. We may share information only with:
- Service partners assisting with scheduling, billing, or technical operations
- Payment processors to complete transactions
- Suppliers or manufacturers when coordinating warranties or part orders
- Governmental or legal authorities when required by law
All third parties are required to protect the confidentiality of your information. None of the sharing above includes text messaging originator opt-in data or consent, or any mobile information for marketing or promotional purposes (see Section 3).
6. Data Security
We implement industry-standard security measures to protect your information. While we strive to secure your data, no method of transmission over the internet or storage system can guarantee complete security.
7. Data Retention
We retain personal information only as long as necessary for:
- Service fulfillment
- Warranty purposes
- Business documentation
- Legal compliance
8. Your Rights & Choices
You may request to:
- Access the personal information we hold
- Correct inaccurate information
- Request deletion when legally permissible
- Opt out of marketing communications
To submit a request, contact us at logand@excelpl.com or 509-968-4529.
9. Third-Party Links
Our website may contain links to third-party sites (e.g., social media, YouTube). We are not responsible for their privacy practices or content.
10. Children’s Privacy
Our services are not intended for individuals under 16. We do not knowingly collect personal information from minors.
11. Updates to This Policy
We may update this Privacy Policy periodically. All revisions will be posted on this page with an updated “Last Updated” date.
12. Contact Us
If you have questions about this Privacy Policy or how your information is used, please contact:
Excel Plumbing Inc.
4573 Cleman Road
Ellensburg, WA 98926
Phone: 509-968-4529
Email: logand@excelpl.com