Excel Plumbing Inc. — Privacy Policy

Last Updated: December 29, 2025

Excel Plumbing Inc. (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use our plumbing services.

By interacting with us, you agree to the practices described below.

1. Information We Collect

a. Personal Information

We may collect information that you voluntarily provide, including:

Name
Phone number
Email address
Service address
Details about your plumbing issue or project
Photos or files uploaded through forms
Payment or billing information for paid services

b. Automatically Collected Information

When you access our website, we may automatically collect:

IP address
Browser type and device information
Pages visited and usage data
Cookies or similar tracking technologies

2. How We Use Your Information

a. Personal Information

We use your information to:

Respond to service requests
Schedule appointments and provide service updates
Communicate via phone, email, or SMS
Process invoices and payments
Improve website performance and customer experience
Maintain internal service records
Comply with legal and regulatory requirements

3. SMS & A2P Messaging Compliance

By providing your phone number, you consent to receiving SMS messages from Excel Plumbing Inc. These may include service reminders, schedule confirmations, updates, & optional promotional messages.

Message Frequency: Up to 10 messages per month
Message & Data Rates: May apply
Opt-Out: Text STOP to 509-968-4529
Help: Text HELP to 509-968-4529
No Purchase Required: You may receive services without opting in to SMS
Privacy: We do not share or sell phone numbers for SMS marketing

4. Cookies & Tracking Technologies

We may use cookies and analytics tools to:

Enhance website performance
Improve user experience
Understand how visitors interact with our site

You may disable cookies in your browser settings, though some website features may not function properly.

5. Information Sharing & Disclosure

Excel Plumbing does not sell personal information. We may share information only with:

Service partners assisting with scheduling, billing, or technical operations
Payment processors to complete transactions
Suppliers or manufacturers when coordinating warranties or part orders
Governmental or legal authorities when required by law

All third parties are required to protect the confidentiality of your information.

6. Data Security

We implement industry-standard security measures to protect your information. While we strive to secure your data, no method of transmission over the internet or storage system can guarantee complete security.

7. Data Retention

We retain personal information only as long as necessary for:

Service fulfillment
Warranty purposes
Business documentation
Legal compliance

8. Your Rights & Choices

You may request to:

Access the personal information we hold
Correct inaccurate information
Request deletion when legally permissible
Opt out of marketing communications

To submit a request, contact us at info@excelplumbing.com or 509-968-4529.

9. Third-Party Links

Our website may contain links to third-party sites (e.g., social media, YouTube). We are not responsible for their privacy practices or content.

10. Children’s Privacy

Our services are not intended for individuals under 16. We do not knowingly collect personal information from minors.

11. Updates to This Policy

We may update this Privacy Policy periodically. All revisions will be posted on this page with an updated “Last Updated” date.

12. Contact Us

If you have questions about this Privacy Policy or how your information is used, please contact:
Excel Plumbing Inc.
 
4573 Cleman Road
Ellensburg, WA 98926
Phone: 509-968-4529
Email: info@excelplumbing.com